Your EHR can help you reach vulnerable patients during COVID-19

July 22, 2020

Expert recommends physicians turn to capabilities within EHRs to increase patient engagement during COVID-19 pandemic.

The COVID-19 pandemic continues to change the way physicians practice medicine. These changes may open the door to a new method of reaching their most vulnerable patients, says Hudson Plumb, senior vice president of strategy and digital innovation at Heartbeat, in a recent interview with Medical Economics.

Plumb recommends using capabilities already within EHRs to increase patient engagement now that the majority of appointments have shifted to telehealth.

“One of the things you can do in the EHR is generate lists of patients that meet specific criteria, often referred to as a patient pursuit list or data-pulls that are scheduled to be seen in the next month or two months,” Plumb instructs.

By doing the legwork to reach out to vulnerable patients now through targeted EHR lists, physicians can maintain healthy practices, he says.

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